Responsible gaming at SilverSands Casino

Recognising the signs of a problem

Chasing losses with bigger stakes, hiding play from family, or borrowing money specifically to keep playing are common early warning signs that gambling has moved beyond entertainment. Spending noticeably more time or money than originally planned on a single session is another signal worth taking seriously.

These patterns rarely appear all at once; a player might notice just one, such as feeling anxious when unable to log in, before others follow. Acting on the first sign, rather than waiting for several to stack up, gives the tools below more room to help.

Tools to help you stay in control

A deposit limit caps how much a player can add to their account over a set period, while a cooling-off period locks the account entirely for a shorter, defined stretch without closing it permanently. Self-exclusion goes further, blocking account access for a minimum term chosen by the player, after which reactivation requires a formal request rather than a simple login.

Starting self-exclusion step by step

1. Open account settings and select the responsible gaming section
2. Choose a self-exclusion length, from 6 months up to permanent
3. Confirm the request; the account locks immediately once submitted
4. Marketing emails and bonus offers stop within 24 hours of confirmation

Self-exclusion cannot be reversed early by contacting support, since the entire point of the tool is to remove the option of a quick change of mind during a difficult moment. Once the chosen term ends, reactivation still requires a separate, deliberate request rather than automatic renewal.

A quick self-assessment

A short screening questionnaire, similar to those used by the National Responsible Gambling Programme, asks about frequency of play, chasing losses and impact on daily responsibilities to give an honest snapshot of current habits. Taking five minutes to answer honestly, even when confident there's no issue, can surface a pattern worth addressing before it grows.

Getting free, confidential support

The National Responsible Gambling Programme operates a free, confidential helpline on 0800 006 008, staffed by trained counsellors available for players and concerned family members alike across South Africa. SilverSands also allows any player to review or adjust their own responsible gaming settings at any time from account preferences, without needing to contact support first.